Privacy Policy Statement

We are committed to protecting your privacy and ensuring that your personal information is protected. This Privacy Policy Statement explains the types of personal information we collect and how we process and protect such information.
We will always treat your personal information confidentially and ensure that our policies and practices regarding the collection, use, storage, disclosure, transfer, confidentiality, and access of personal information comply with the laws of Hong Kong.

Personal Information Collection Statement (“This Statement”)

This Statement is issued by meowup (“we”) in accordance with the Privacy Policy Ordinance in connection with the operation of our retail business.

  1. This Statement is updated as of the Effective Date.
  2. Definitions
    In this Statement, unless otherwise stated, certain terms have the following meanings:
    2.1. “Database” means the database that stores our customers’ personal information. 2.2 “Effective Date” means January 31, 2019. 2.3 “Our App” means the app operated by us for designated mobile devices. 2.4 “Our Customer Hotline” means the service hotline number set out on our website or our app. 2.5 “Privacy Policy” means the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). 2.9 “Personal Data” has the same meaning as “personal data” under the Privacy Policy. 2.6 “Our Website” means meowup1999.com. 2.7 “Registered Customers” means customers who have registered an account with our app or our website. 2.8 “Retail Products or Services” means the sale of products and services (whether in-person or online) for the following: household products, pet supplies.

Personal Data: What We Collect and Why We Collect Personal Data

To become a registered customer and enjoy our various products and services, you will need to provide us with certain necessary personal data. We may also ask you to provide additional information to help us provide you with and select products and services we believe may be of interest to you. The types of personal information we may collect include your name, address, email address, phone number, date of birth, gender, age, shopping preferences and hobbies.

We reserve the right to collect, store, process, and/or use the personal information in our database as described in this Statement. If you are unable or unwilling to provide complete and accurate personal information, we may not be able to provide or continue to provide you with our various products and services.

About the Use of Your Personal Information

  You agree that we may use and store the personal information you provide to us, as well as information about your use of our website and/or our applications, to:

  • Process your application to register as a customer;

    1. Providing our services to you;
    2.  The normal administration, operation, and maintenance of our website and/or our app;
    3. Providing you with periodic information, including details of our retail business and related rewards;
    4. Providing you with retail products or services you request;
    5. Processing purchase orders from our store, including verifying your payment details/status;
    6. Administering sweepstakes, games, or competitions in which you participate;
    7. Sorting and analyzing data Analyzing your characteristics and purchasing behavior to better meet your needs.
    8. Other services, helping us select retail products or services that may be of interest to you;
    9. Designing and providing new services to you, or improving existing services, by us, our affiliates, and/or our subsidiaries;
    10. Investigating complaints, suspected suspicious transactions, and developing service improvements;
    11. Preventing and detecting crime;
    12. Making disclosures as required by law; and
    13. Comprehensive behavioral profiling.
  • With your consent or indication of no objection, we will use your personal data for direct marketing purposes to you (whether by mail, email, telephone, SMS, or any other channels currently in use or available in the future) in relation to the following:
    1. Products we sell.
  • We may disclose and transfer (whether in Hong Kong or overseas) your personal data to agents and contractors under a duty of confidentiality to us for the purpose of providing us with administrative, data analysis, marketing and research, telecommunications, professional or other similar services.
  • In the event of a reorganisation of our retail business and/or a merger, sale or transfer (including some or all of our assets or equity) to us or a third party, we may disclose or transfer (whether in Hong Kong or overseas) your personal data to the relevant actual or proposed transferee to use, hold, process or retain your personal data for the purposes set out in Sections 5 and 6 of this Statement.

Disclosure of Data

  • All personal data you provide to us will be securely stored on this website and will only be accessible by authorised personnel. Authorized Persons may include (but are not limited to) courts, law enforcement agencies, or government statutory or regulatory authorities, our affiliates, persons under a duty of confidentiality to us, including members of our group of companies who have undertaken to keep such information confidential, auditors, accountants, lawyers, financial institutions, insurance companies, and credit card issuers.

Browsing Information Collected from You (Cookies)

  • We use cookies and similar technologies to collect information about you when you visit our website and our other related websites (“these websites”). Cookies are files that store information on your computer’s hard drive or browser. This means we can recognize you as having visited these websites before. We use cookies to evaluate your usage, browsing, and shopping habits on these websites, personalize your website experience, and evaluate your activities on these websites, making them easier to use and providing you with the best experience.
  • When you visit these websites, the types of information we may collect from you include:
    1. Information about the type of browser you use;
    2. Details of the web pages you view;
    3. Your Internet Protocol address (IP address);
    4. The hyperlinks you click on; and
    5. The website you visited before visiting our website.
  • You can refuse to accept cookies by adjusting the relevant internet or browser options on your computer system, but you may not be able to use or activate all the features and services of these websites.

Your Rights in Respect of Personal Data

 You have the right to:

  1. Check whether we hold any personal data about you;
  2. Access your personal data held by us;
  3. Request us to correct any inaccurate personal data;
  4. Ascertain our policies and practices in relation to personal data (from time to time) and the categories of personal data held by us;
  5. Request at any time to opt out of receiving direct marketing messages from us.

To make any of the above requests, please write to:
Email: [email protected]
For any enquiries, please call our customer service hotline.

In accordance with the Privacy Policy, we have the right to charge a reasonable fee for processing a request for access to your personal data.

Protecting Your Personal Data

We implement appropriate technical and organizational measures to protect the personal data you provide to us and prevent accidental or unlawful destruction, loss, alteration, disclosure, or access.

Our website may contain hyperlinks to other websites provided by third parties. We do not control these third-party websites or any content on them. Once you leave our website, we are not responsible for the protection of your information and privacy. You should exercise caution and check the privacy statements of the websites you visit.

Other

This Statement does not limit your rights protected under the Privacy Ordinance.

In the event of any inconsistency between the English and Chinese versions of this Statement, the English version shall prevail.

This Statement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

We may update this Statement from time to time and the most current version will be posted on our website and our app.